Monitor traveler reviews and respond to passenger feedback
Track satisfaction ratings across corridors, identify coaching opportunities by bus or driver, and build passenger loyalty.
Service quality and passenger ratings
After completing a trip, travelers can rate punctuality, coach comfort, and driver professionalism.
Boost traveler trust on search results
High satisfaction ratings increase passenger confidence when comparing departures on the Moja Ride marketplace.
Filter reviews by corridor or star rating
Open Customer Reviews to inspect recent 1-to-5 star ratings across your active routes.
Trace feedback to the exact trip and crew
Every review links to the specific departure, coach, and driver so operations managers can follow up accurately.
Act on recurring operational themes
Use passenger notes on A/C comfort, boarding speed, or punctuality to coach station teams and drivers.
Weekly quality review
Review any ratings below 3 stars every Monday with your dispatch and fleet supervisors.
Raising your operator rating
Communicate delays proactively
Log any departure delay early so travelers are notified before arriving at the station.
Inspect cabin readiness
Verify A/C and cabin cleanliness prior to boarding check-in.
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